Aspect Software

Description

Aspect is on a mission to simplify and improve customer engagement. Our large-enterprise contact center software is used by millions of agents every year and supports billions of consumer interactions around the world. Flexible, highly scalable, best-of-breed applications for self-service, live contact management and workforce optimization help companies keep agents engaged while providing exceptional customer service experiences. Available on-premises or in your choice of hosted, private or public cloud environment.

Headquarters:
United States

Computer Software

Speciaties:

cloud collaboration Contact Center Call Center Customer Service proactive customer care customer experience Back Office Workforce Management interaction management Workforce Optimization social customer care Mobile Customer Care self-service omni-channel Call Center Solutions Call Center Software Cloud Call Center Enterprise Call Center Solutions Enterprise Call Center Software Call Center Workforce Management IVR Self Service Quality Management Performance Management First Call Resolution Occupancy Rate Average Handle Time Average Call Abandonment Rate Customer Satisfaction Customer Care Cloud Solutions Hosted Solutions On Premise Solutions Average After Call Work Time Average Speed of Answer Service Level Average Time in Queue Percentage of Calls Blocked Call Center Metrics 250+ Seats Omni-Channel Customer Experience Management Large Call Centers Call Center Managers Customer Engagement Platform

View Employees

Phil Hunter
Customer Success Manager at Aspect Software
Juan Carlos Gamba
Enabling Memorable User Experiences through Innovative CX Solutions I Strategic Accounts LATAM at Aspect Software
Graham Silver
Business Application Consultant at Aspect Software
Asier Bollar
Marketing Director Latin America at Aspect Software
Bill Connolly
IT Manager, Server Operations Manager at Aspect Software
Joe Schindlbeck
Hosted Product Delivery Manager at Aspect Software
Ian Smith
Principal Consultant at Aspect Software

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