Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. In 2020, 80% of colleagues said they would recommend Aviva as a great place to work in our global employee opinion survey, the Voice of Aviva. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. In 2020 we built on our existing commitment as a Living Wage employer by becoming one of the first accredited Living Hours employers in the UK, offering predictable shifts and guaranteed minimum hours to give people greater certainty and financial security. For those with caring responsibilities we give the option of 35 hours paid leave each year and over 600 people used the scheme in 2020. For new parents, regardless of gender, we offer up to 12 months leave in the UK, including 26 weeks at full pay. 97% of new dads at Aviva have taken more than two weeks leave, with the average being five months with their new arrivals.