We are a wholly owned subsidiary of British Airways, first established in 1955 and later rebranded as British Airways Holidays in 1991. We operate in 60 markets globally and we are now the UK’s fifth largest Tour Operator in the latest ATOL data published by the Civil Aviation Authority. We combine British Airways flights with around 9,000 carefully selected hotels in over 600 locations across 100 countries. Car hire, in partnership with Avis & Budget, airport transfers and sightseeing experiences can be added, all bookable on ba.com or by calling our destination experts.
Our customers are at the heart of everything we do, that’s why we share what we know, so they can make an informed choice and book with every confidence. 1.1 million customers chose to book with us in 2019 – that’s the equivalent of filling nine 747s every day of the year, and on average we sold a holiday every 28 seconds. We’ve gathered over 200,000 verified customer reviews too, and we’re delighted that over 97% of our customers would book with us again.
Unfortunately, we're unable to answer any specific customer service queries here. If you need to contact someone about our service or need immediate assistance, please visit ba.com/contactus