ClearAction

Description

ClearAction is a customer experience transformation consulting firm. We center your business on customers. Our specialties are business-to-business customer experience metrics, voice-of-customer actionability, cross-functional engagement, and maturity roadmaps. We are CX practitioners helping CX practitioners. We've led cultural transformation as executives within complex organizations. Benefit from our political navigation and culture deployment experience. ClearAction has contributed significant innovations to the customer experience field: ♦ 1st to create an online course with CXPA's Authorized Resource & Training seal for its Certified Customer Experience Professional (CCXP) exam ♦ 1st to develop a customer experience ROI maturity assessment ♦ 1st to create a customer experience model showing sequential flow of CX competencies as ROI building-blocks ♦ 1st to benchmark business-to-business customer experience practices globally ♦ 1st to coin the term "Customer Experience Enablement"​ as a bridge between VoC and customer engagement ♦ Developed customer experience journey mapping methodology with 8 unique best-practices Clients include Adobe, Allegion, Anritsu, Applied Materials, Cementos Progreso, Cisco, Critical, Deltek, Direct General Insurance, FormFactor, Hospira, Kaiser Permanente, Ingersoll Rand, Merck, Moo, Ooredoo, SHRM, SunPower, Thomson Reuters, Valin, Whataburger, Zenprise, and others.

Headquarters:
United States

Management Consulting

Speciaties:

customer experience metrics customer focus customer centric customer experience employee engagement business transformation b2b customer experience customer experience maturity maturity assessment customer experience coaching customer experience mentor

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