
Etech Global Services
About Etech Global Services
Industry
Headquarters
Website
Founded Year
1997
Headcount
501 - 1,000 ( View All )
Specialties
Contact Center ServicesQuality Assurance (EMS)Development ServicesStudent EnrollmentCollectionsMultilingual Support (Spanish, English, Hindi, etc)Live Chat ServicesQuality AssuranceEtech InsightsSpeech AnalyticsQuality MonitoringOmnichannel Customer ExperiencePerformance ManagementWorkforce ManagementCall Center ServicesCall Center SolutionsContact Center Solutions
Overview
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat & email interactions, and 24 million quality monitoring evaluations per year.
Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 19 years, we have expanded our range of services and have grown to include more than 3,600 employees and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Top employees of Etech Global Services
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Frequently Asked Questions Regarding Etech Global Services
Where is Etech Global Services's headquarter located?
Etech Global Services's headquarter located in United States.
What is Etech Global Services known for?
Contact Center ServicesQuality Assurance (EMS)Development ServicesStudent EnrollmentCollectionsMultilingual Support (Spanish, English, Hindi, etc)Live Chat ServicesQuality AssuranceEtech InsightsSpeech AnalyticsQuality MonitoringOmnichannel Customer ExperiencePerformance ManagementWorkforce ManagementCall Center ServicesCall Center SolutionsContact Center Solutions
How many employees does Etech Global Services have?
501 - 1,000
What is Etech Global Services website?
http://www.etechgs.com
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