About Genesys

Headquarters
Founded Year
1990
Headcount
1,001 - 5,000 ( View All )
Specialties
Contact Center ModernizationGenesys CloudSelf ServiceContinuous Workforce OptimizationEnterprise Workload ManagementCall Center SoftwareProactive Customer CommunicationsCloud Contact CenterCustomer Experience SoftwareCustomer Engagement SoftwareGenesys Cloud CXContact Center as a ServiceCustomer Self-ServiceWorkforce Engagement ManagementWorkforce PlanningEnterprise Call CenterOutbound Call Center ServicesDigital Customer EngagementConversational AIChatbotsAutomated RoutingWeb MessagingSMS MessagingIVR Self-Service
Overview
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Genesys recruiters will never ask for sensitive personal or financial information during the application phase. Initial inquiries might come through LinkedIn, but all communication thereafter is through an official Genesys portal. Continue to stay alert and safe.

Top employees of Genesys

AB
Alex Ball

Vice President of Sales

Phone Email
JR
Joshua Rucker

Senior Software Engineer

Phone Email
SD
Shannon Dallenbach

Finanace Customer Service Specialist - Order Management

Phone Email
SC
Stephen Coney

SVP Engineering

Phone Email
VG
Vasumathi Govindaraj

Talent Acquisition Partner

Phone Email

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Frequently Asked Questions Regarding Genesys

Where is Genesys's headquarter located?
Genesys's headquarter located in United States.
What is Genesys known for?
Contact Center ModernizationGenesys CloudSelf ServiceContinuous Workforce OptimizationEnterprise Workload ManagementCall Center SoftwareProactive Customer CommunicationsCloud Contact CenterCustomer Experience SoftwareCustomer Engagement SoftwareGenesys Cloud CXContact Center as a ServiceCustomer Self-ServiceWorkforce Engagement ManagementWorkforce PlanningEnterprise Call CenterOutbound Call Center ServicesDigital Customer EngagementConversational AIChatbotsAutomated RoutingWeb MessagingSMS MessagingIVR Self-Service
How many employees does Genesys have?
1,001 - 5,000
What is Genesys website?
http://www.genesys.com

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