Company Information

Headquarters
United States
Founded in
1977
Employees
Speciality
OutsourcingCustomer ExperienceService to SalesBrand LoyaltyVoice & Chat SalesHolistic CX
Overview
SYKES is now part of Sitel Group. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families.
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Employees:

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John Kruper

Chief Learning Officer

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Eric Mba Ferguson

Senior Human Resources Manager

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Larry Mba Lindquist

Senior Manager Area HR Delivery Service


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Kristy Piper

Virtual Agent

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Beth Beard

Vice President, Client Services