Abbas Haider Haider Ali
VP Customer Success, Renewals, Professional Services, and Business Development - Segment Platform at Twilio
Love Enterprise Startups. There's something to be said for solving problems that deliver measurable value to companies whose names everyone recognizes. I've been lucky enough to work for some great tech companies whose customer lists are the who's who of the Global 2000. I've lead and been part of multiple functions in my time at the companies that I've worked for, including Field CTO, sales engineering, customer success, consulting services, product management, product strategy, product marketing, and business development. The common thread in all of my roles has been a grounding in product and working closely with customers. The highest value that I've been able to provide to startups in both a direct and advisory capacity has been when helping them understand the value of what their technology brings to customers, relaying (and proving) that value to customers directly, and then infusing all parts of my company with the value themes to increase new revenue, retention, and growth within existing accounts. Doing this right involves directing customer presentations, discovery, product demos, product marketing, enabling value selling in sales, business development, product strategy, pricing & packaging. When it clicks, you get results and outcomes like the ones in my history - record growth, amazing retention rates, increased average selling prices, and shorter customer acquisition cycles. In parallel with my listed full time roles at enterprise startups, I've enjoyed the opportunity to bring my expertise to other enterprise startups both as a management consultant as well as an advisor.
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