Alan Ng

Manager, Global IT Operations - APAC at Cheetah Digital

A customer-focused, results-driven, analytical and articulate Technical Manager seeking a challenging career in the IT service delivery industry, specialising in the SaaS and cloud space. Well-developed crisis and escalation management skills, especially in highly pressurized IT service environment. Experienced in leading teams of senior engineers in IT Operations Management and solving highly complex IT issues. Skilled in business development and project management tasks. Strong written and verbal communications. Specialize in Linux/Unix system and security administration, software installation and configuration as well as Unix shell scripting. QUALIFICATIONS • 9-year experience in team leadership and management. • 10-year experience in IT service management, handling major escalations and resolution. • 10-year experience in the provision of global operations management in a heterogeneous IT environment. Adept in both traditional on-premise systems as well as SaaS and cloud-based products for IT services • Extensive experience in shell scripting and systems, security and network administration (Linux/Unix). • Three years experience in the installation, management and configuration of high performance computing (HPC) and grid computing systems for technical and scientific computing. • Strong experience in the installation and configuration of scientific applications for bioinformatics, molecular dynamics, weather modelling and advanced visualization. • Three years experience in project management, deeply involved in the planning, implementation and maintenance phases. Clients were public research agencies and universities. • Strong experience in business development-related activities: business presentations, technical and proposal writing and tendering processes.