Information Technology Service Delivery Manager at ASL
• Versatile professional experience of over 15+ years in multiple domains like Payments, Investment Banking, and SWIFT messaging • Effective in entire areas of project execution including planning, business analysis, requirements gathering, design, development, testing, and SLA based production support & maintenance • Experience in BDD and TDD implementation with DevOps (CI & CD) practice SKILL SET • Project/Program Management • Agile coaching and implementation • Release Implementation • Service Delivery and service desk • Risk/Issue/Conflict Management • Product/Release/Sprint Backlog grooming and planning • Team Management • Stakeholder Management
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