Director Of Continuous Improvement at Maverik, Inc.
Accomplished Business Executive with solid and progressive experience in all facets of continuous improvement, operations management, change management, quality assurance, and project management. Astute business strategist with proven success in enhancing operational efficiency, introducing technology solutions, streamlining business processes, leading organizations through critical transitions, and implementing cost control initiatives. Adept in process evaluation and analytics, documentation writing, and training/development. * Continuous Improvement: Stabilized JC Penney’s Continuous Improvement Program, which consisted of a 450-member Finance Department while ensuring 500 process and 1,100 procedures were written and validated. Kaizen, Greenbelt, and Yellowbelt projects were being implemented and improvements sustained. * Turnaround Management: Championed efforts to turn around JC Penney’s failing Oracle Financial project by creating and locking down a base lined project plan, communicating status/results, and developing training, which was completed within time and budget constraints. * Business Contributions: Developed Productivity measures, Established and utilized metrics at Boart Longyear to verify productivity and customer satisfaction were adequate for senior management. Tracked and managed 2 separate IT GL's and ensured 5 IT budgets were managed appropriately. * Change Management: Implemented change management initiatives at KPMG, ATC and Boart Longyear including developing a CAB, implementation schedules and procedures. One example of savings, while at Boart Longyear was defining the system downtime schedule, which increased the customer survey rating from a 2 to a 4 while saving the IT department over 200 hours of unnecessary downtime. * IT Enhancements: Developed and implemented the IT methodology for Aftermarket Technology Corp., which included a hybrid of SOX, ITIL, and CMM.
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