Director - Customer Experience & Insight at World Courier
I’ve found my sweet spot in Customer Insight & Experience after learning from a wide variety of roles in the public and private sectors, engineering, management consulting, and commercial operations. I feel comfortable being the voice of the customer at the decision-making table, and am a data nerd so love to use analytics to back up my point of view. I influence change that builds trust and results in a differentiated customer experience. I run lean teams with measurable impact and high visibility, and am always looking for opportunities to learn and drive the business to the next level.
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