Fahad Hussain

Senior Manager Project Sales at Zameen.com

13 + years of commended performance in key Customer Care/Services, Sales, Account Management and Support roles with Largest Telecom Groups (Mobile Operator, Internet/Broadband). -Proficient at Managing & Leading teams for running successful project operations & experience of developing procedures, service standards for business excellence. -Overall understanding on the functional, operational and analytic aspects of Customer relationship Management functions -Expert in Redesigning Process, Communications, Problem Solving, Relationship Building, Churn Management, Quality Assurance, Customer Experience, complaint handling , User Training & Support. -Managed complex programs/campaigns within the team which includes detailed reporting, forecasting, presentation (internal/external) -Drive business change through a proactive and collaborative approach (sharing knowledge and experience within the team) -Managed cross-functional projects. -Engaged with key stakeholders at all levels in the organization to develop strong cross-functional relationships -Diverse Experience of working with more than 100 nationalities and international level of Customer services exposure by meeting thousands of customer everyday from worldwide. Email: fahadqta@gmail.com