Harris Chasen

Voice/Data Network Consultant - Telecommunications Engineer at United Health Group (Optum) at UnitedHealth Group

Collaborative, technically skilled leader, project manager, telecom engineer, software lead, and analyst. Experienced telephony engineer supporting and implementing all aspects of large PBX and call center ACD environments. Configured network and operating system component. Led complex technology projects. Agile trained. Aspect ACD – Supported 4 ACD's, 5500 agents nationwide. VoIP SIP g.711, g.729, TDM, H.323 over DS3, T1/T3 lines. Aspect AQM – Supported call center recording/voicemail. Asterisk PBX / Bria – 14 servers, 2100 phones. Avaya – Built vectors, connected Aura to Asterisk PBX. CISCO CCM – Rolled out Cisco CCM office system. LiveVox dialer – Supported dialer for UHC call campaigns. PCI – Supported blocking credit card data, audit compliance. Citrix – Configured Citrix desktop for Work at home agents. Agile – Trained on Agile Scrum and Kanban. Oracle, MySQL – Developed call reporting queries, analysis queries. Consultant for Oracle ERP apps. Capacity/performance planning – Analyzed call volume and agent sizing estimates for trunk size and ACD load. Project Mgmt and Estimation – Repeatedly led software and infrastructure teams to successful completion. Client Facing Analyst – Maintained customer relationships, gathered requirements, solved issues. Networks – Configured SBC's, firewalls, TCP/IP routers, DNS and DHCP, muxes, switches, VLANs, VPNs for Telecom. Vendor management – Worked with Verizon/AT&T to configure and support trunks and TFN/DID numbers.

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United States

Company Information

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Health CareWellness and Health ManagementRetiree SolutionsInformation Technology

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Frequently Asked Questions Regarding Harris Chasen

What company does Harris Chasen work for?
Harris Chasen works for UnitedHealth Group
What is Harris Chasen’s role in UnitedHealth Group?

Harris Chasen's role in UnitedHealth Group is Voice/Data Network Consultant - Telecommunications Engineer at United Health Group (Optum)

Who are Harris Chasen’s colleagues?

Harris Chasen's colleagues are Jessica Kral, Clayton Rudolph, Kiersten Hansen, Robert Leonard, Dave Murdock.