Hossam Mostafa Mostafa Maarek
Head of Customer Service at Qatar National Broadband Network (Qnbn)
Inspiring leader, with an Entrepreneur style. Technology driven...and passioned! Total dedication on organization's targets, values and stakeholders' interests. Full focus on customer experience and business development. Pioneer in outsourcing and offshoring business. Long experience in professional software development Change ambassador into Customer-Centric Organization A key effective player in any customer operations environment. Combining both; managerial and technical background. Main Areas of Expertise: Customer Operations, telecom infrastructure, contracting, service descriptions, SLA agreements, People Management, strategic planning, budgeting, service pricing, Call Center KPIs.
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