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Lee Webber

Director, IT Service & Support at The Save Mart Companies

I am an accomplished transformative IT Service Delivery Leader, building teams dedicated to delighting the customer. I am recognized as a highly creative, challenge-driven professional, focusing on metrics, process, and outcomes with the ability to identify and mentor talent. I envision what needs to be achieved and possess the leadership skills to make that vision reality. I have a history of successfully deploying and directing IT operations that elevate business culture, improving the capabilities of individuals and teams. I leverage Agile/Waterfall/Hybrid project methodologies, building/leading high-performing and multi-disciplinary distributed teams from product development through successful product launches. I am well known for my ability to skillfully analyze data identifying and communicating the actionable information. I manage complex requirements of cross-functional stakeholders and translate operational needs into transformative technological strategies. I always welcome the opportunity to connect with colleagues and friends and can be contacted at leewebber@live.com. === KEY HIGHLIGHTS === ⇒ Boosted Customer Experience metrics during the delivery of technical support services, winning customer trust and confidence while driving annual engagement growth by 100%. ⇒ Transformed support organizations to achieve improvements to customer-facing support processes; reduced Average Speed to Answer (ASA) by 78%, cutting abandoned rate 57%, and reduced voicemail instances 83%, while handling over double the incoming volume of service requests. ⇒ Lowered IT expenses by cultivating strategic partnerships to increase IT equipment and service levels; decreased print costs 52%, cutting PC costs 20%, and reduced depot support costs by more than 50%. === LEADERSHIP EXPERTISE === ✔IT Operations Management ✔Digital Transformation ✔Service Desk/Desktop Support/End User Computing ✔Service Delivery Management ✔Business Development ✔Strategic Planning & Execution ✔Project Management ✔P&L, Budgeting & Planning ✔Contract Negotiation ✔Vendor Relationship Management ✔Performance & Process Improvement ✔Change Management ✔IT Governance

Contact Information

Personal Email
l*****@live.com
Direct Phone
+1 84********
Location
United States

Company Information

Industry
Headquarters
Founded Year
1952
Headcount
1,001 - 5,000 ( View All )

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Frequently Asked Questions Regarding Lee Webber

What company does Lee Webber work for?
Lee Webber works for The Save Mart Companies
What is Lee Webber’s role in The Save Mart Companies?

Lee Webber's role in The Save Mart Companies is Director, IT Service & Support

Who are Lee Webber’s colleagues?

Lee Webber's colleagues are Erika McDaniel, Dave Hendricks, Kathy Stewart, Brady Okland, Forrest Eagan.