Leslie Mba Kornaker, MBA

Vice President of Business Solutions at Teleperformance

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing digitally integrated solution in customer care, technical support, customer acquisition, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We are the worldwide leader. 380,000 People, 265+ Languages & Dialects, 83+ countries, 170+ markets served. I have over 28 years of experience in the contact center industry with 16 years in operations running contact centers in India, Philippines and North America. In my current role, I work with new partners to understand their specific business needs and create solutions that will exceed their expectations. Moving to a new partners is hard, but I focus on the potential long term benefits, where Teleperformance can assist with the digital transformation journey, improved ROI, optimizing global footprint, improved customer experience, increased customer retention and loyalty. Specialties: Digital Transformation Services, Customer Service Vision, Crisis Management, Multilingual Services, Integrated Advanced Technology, Retail, Technology, Payment, Security, Utilities, Trust & Safety, Moderation, Smart Shoring, Big Data, Customer Experience, NPS