Lukman Ashraf

Service Support Manager at Affinity Water

Key Skills: • Over 10 years’ experience in 1st and 2nd Line Desktop Support with some exposure to 3rd Line • Over 3 years’ experience in Managing 1st and 2nd Line Support staff in an ITIL environment. • Previously used Ask, Request Tracker, Footprints and Remedy Helpdesk System. • Windows 7, XP, Vista, Windows Server 2008 and 2003, 2000, NT, 98, 95 VMware, Citrix. • Administering Exchange 2010, 2003, 2000 and Lotus notes. • Active Directory 2008, 2003 and 2000 (creating accounts, permissions, Group Policies etc.). • Office 2010, 2003, XP, 2000, 97 (Word, Excel, Access, PowerPoint, Outlook, Project, Visio) • Administering SAN (data server), printer server, DC etc. • Understanding and administering TCP/IP, DNS, DHCP, WINS. • Backing up and recovering data using Backup Exec 2010, 9.0, 10d and 11d. • Administering Windows Deployment Services for desktop and laptop builds. • Building, configuring and troubleshooting Desktop and Laptops • Supporting desk side printers and large printer/copiers which include Canon and Ricoh. • Managing data encryption and security (McAfee, Sophos, Norton, F-Secure, and Spybot). • Blackberries, PDA’s, Wireless routers, 3G GPRS cards, VPN and X-Kryptor support. • Wireless Access Point and Routing, Polycom Video Conferencing Equipment. • Supported Dell, HP, Compaq, Acer, Samsung, Toshiba, Belkin, D-Link and Cisco hardware Specialties: • Desktop Support Management in an ITIL SLA enviroment looking after 1st & 2nd Line Engineers • All versions of Windows OS and MS Office packages • Experience of migration to new domain/network, Windows OS/Servers. • All round excellent Desktop Support Engineer

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United Kingdom

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Frequently Asked Questions Regarding Lukman Ashraf

What company does Lukman Ashraf work for?
Lukman Ashraf works for Affinity Water
What is Lukman Ashraf’s role in Affinity Water?

Lukman Ashraf's role in Affinity Water is Service Support Manager

Who are Lukman Ashraf’s colleagues?

Lukman Ashraf's colleagues are Ben Finch, Kim Wake, Sodrul Bashir, Zishan Zubair.