Mark Harmon

Director, Partner Management & Customer Care at Choice Hotels International

Accomplished, leadership-focused professional offering extensive experience in business strategy, people development, customer engagement, process improvement, and performance management. Adept at developing and executing tactical plans to drive customer experience and company objectives. Expert at negotiating and managing vendor relationships to maximize performance in dynamic, fast-paced environments. Skilled at developing diverse, high-performing teams capable of managing complex projects, continuous improvement, and customer experience initiatives.