Matthew Fcmi Fleming-Duffy

Founder & Mortgage Broker at Cherry Mortgage & Finance

Matt is an experienced mortgage adviser and management professional with expertise in developing customer relationships and delivering products/ services that place the customer at the heart of things. He is a green mortgage advocate and has a successful track record of developing forward thinking solutions that cut through complexity whilst ensuring regulatory compliance. A highly effective people manager, he has assembled, developed and coached sales and advisory teams to deliver a first class customer experience. He has a collaborative approach and builds positive relationships with stakeholders at all levels including engaging with senior decision makers to positively influence outcomes for customers. Achievements include: • Established a well-respected brand that puts the individual needs of the customer first. • Significantly developed the market to provide mortgage services to British expats. • Selected to take part in the British Government‘s 2019/ 2020 cross-industry Parliamentary Review. • Pioneered the role of Mortgage Adviser and championed Decision in Principle (DIP) process. • Contributor to industry/ national press including 'What Mortgage', ‘Daily Mail’ and ‘Financial Times’. Key skills include: Strategic & Operational Leadership, Business Development, Customer Journey Focus & Improvement, Leading & Developing Teams, 1-1 Sales Coaching, Strategic Partnerships, Stakeholder Management, Network Building, Embracing Digital Change, Communication, Collaboration, Influence, Industry Commentary, Public Speaking, Presentations to Board level, Product/ Service Development & Selection, Process Improvement CeMAP, CeFA, CeRER, Controlled Functions SMF3 & SMF16 – FCA Senior Managers and Certification Regime, Competent Adviser Status (CAS), Financial Conduct Authority, TCF, General Data Protection Regulation, GDPR regulatory standards, Due Diligence, Licensing, Digital Transformation, Risk Assessment, Anti Money Laundering, RMAR Reporting, Compliant Systems Implementation, Audit Preparation, Fellow of the Chartered Management Institute