PSE at United States Postal Service
Experienced Operations Manager with 10+ years of experience in increasing sales, profits and market share. Operations Management | Training & Development Email: firstname.lastname@example.org Excel at leading multiple organizations with annual growth by increasing sales, profits and market share in intensely competitive service environments. Outstanding track record implementing aggressive business strategies to differentiate products/services, containing costs and improving bottom-line results. Experienced team leader who excels at training and development of staff to perform at high levels, running smooth and efficient operations programs while achieving and exceeding budgets and P& L growth goals. Ensures that the team will deliver the highest quality customer service to customers. CORE COMPETENCIES: • Growth Strategies • Profit & Loss • Business Development • Team Leadership • Customer Satisfaction • Multi-Site Operations • Startup & Turnaround • Cost Control • Training & Development • Process Improvement • Budgeting ACCOMPLISHMENTS: - Instituted aggressive business development strategy at Workout Club driving revenues 20% over previous year. Implemented plan to generate more leads, increase business referrals, and develop management/sales teams. - Overhauled under-performing unit operations, improving profitability 140% at Bally’s Revere club. Instituted aggressive plan focused on staff and management development and expense control, along with more personal accountability. Increased bottom-line contribution from $500K to $1.2M annually and won Elite Performers Award. - Led new revenue stream startup, growing to $500K+ annually by month three. Interviewed, hired, trained and developed seven new Personal Training Directors and five trainers per club in 7 locations. Built the business from zero to generating $5K - $7K per club per month within a three-month period.
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