Shanda Shinaut

Senior Director Global Talent Mobility, ibex Connect at ibex

“Ibex delivers onshore, near shore, and off-shore business process outsourcing solutions in seven countries across 28 sites, maintaining a network of over 19,000 employees. ibex focuses on improving the customer service experience on behalf of over 70 global clients through multi-channel inbound and outbound communications in over 20 languages. ibex delivers superior support for their clients’ customers-- it is their mission possible. They focus on providing the environment, selection process, benefits, and training to ensure that they are operating with agents of the highest caliber. Ibex knows a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.”