Silvia Pontarelli

Head of Customer Service Modelling at Poste Italiane

Silvia Pontarelli is the Head of Customer Service Modelling at Poste Italiane based in Italy.

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Head of Customer Service Modelling at Poste Italiane

Current Workplace




Logistics & Supply Chain, Package/Freight Delivery


With its 158-year history, a network of more than 12,800 post offices, a workforce of approximately 130 thousand and 35 million customers, Poste is an integral part of Italy’s economic, social and productive fabric. Poste Italiane is now the largest logistics operator in Italy, and is a leading player in the financial, insurance and payment services sector. The Company plays an important role in the country, making a strong contribution to the production chain and the national economy. Over the last three years, Poste Italiane has embarked on an important sustainability path, with a view to promoting the distinctive elements of its corporate strategy and turning market challenges into opportunities for the creation of value for the benefit of Italy's economic growth. The Company has set out its sustainability objectives in an ESG (Environmental, Social, Governance) plan, which is included in the Deliver 2022 Strategic Plan. For further information: https://www.posteitaliane.it/en/index.html In addition to investments in technology and innovation − and the know-how of our 140,000 men and women − Poste Italiane’s facilities, located throughout Italy, represent an asset that enables this infrastructure to play a keyrole in the processes of national growth and modernization. Becoming a part of this world means joining a large team of men and women whose skills-base, commitment and determination contribute to the attainment not only of corporate goals but also of the goals of the nation. For further information, visit this page http://www.poste.it/azienda/chisiamo/lavoraconnoi.shtml.

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Silvia Pontarelli Work Experience and Education

Work Experience

Head of Customer Service Modelling
Poste Italiane
Business Clients and Public Administration: Head of Process & Systems
Poste Italiane
Mail, Communication, Logistics: Head of Customer Experience & Process (in Cust.Exp.& Service area)
Poste Italiane
Head of Customer Experience & Governance in Customer Experience & Operations Department
Head of CRM Process & Systems in Customer Operations Department

Education Background

Statistics & Economics

Sapienza Università di Roma

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View Colleagues

Emanuele Zeppa
IT Program & Quality Manager at Poste Italiane
Giuseppe Licari
Referente processi finanziari at Poste Italiane
Egle Di Rocco
Professional Servizi Innovativi at Poste Italiane
Antonio Merola
Computer Emergency Response Team at Poste Italiane
Stefano Cozza
Project manager, Engineering & Operations specialist - Mail, Communication and Logistics at Poste Italiane
Angelo Macchia
Information Security engineer at Poste Italiane
Sandro Minicilli
Head of Sales Banking & Insurance at Poste Italiane
Sergio Pezzetta
IT Program Manager at Poste Italiane
Santino Confetto
Mortgages Business development manager at Poste Italiane

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Silvia Pontarelli

Head of Customer Service Modelling

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Silvia Pontarelli works forPoste Italiane

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Silvia Pontarelli’s latest job experience is Head of Customer Service Modelling
President at Poste Italiane

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Who are Silvia Pontarelli’s colleagues?

Silvia Pontarelli’s colleagues are Emanuele Zeppa, Giuseppe Licari, Egle Di Rocco, Antonio Merola, Marco Martinelli, Stefano Cozza, Angelo Macchia, Sandro Minicilli, Sergio Pezzetta, Santino Confetto.

What is Silvia Pontarelli’s role in Poste Italiane?

Silvia Pontarelli’s role inPoste Italiane is Head of Customer Service Modelling

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Silvia Pontarelli’s latest education in Sapienza Università di Roma

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