vikram koda

Site IT Manager at Electronic Arts (EA)

Driven out of passion for all things IT has been my choice of career on how things work, in-turn leading me into spending the best of my years mastering my place into the backbone of IT called infrastructure services. With over 12 years of experience in Project / Program -> Planning/ Management, Service Delivery, Functional Team Management, IT Infra Process Design, Workflow -> execution /experience, Helpdesk workflow/ design, IT Security Compliance, Risk Analysis and Mitigation, Audit Compliance, Capex/ Opex Planning, Vendor Ecosystem Management, Business Continuity Planning and Execution, Tech and Infra Optimisation and Refreshes, People -Process-System Integration, Develop - Mentor -Motivate and Retain Talent, People Management, Innovate / Automate Process / Procedures / Infrastructure Services / Tools, Champions Customer Service Internal / External, Infrastructure Lifecycle Management. With all these years invested has given me granular expertise in various facets of IT Infrastructure Services encompassing a 360 degree purview on planning / Design / Procure and Execute, work across departments, meet the needs of business, deliver exceptional customer service.