Andreas Wieman is a Customer Experience (CX) strategist who partners with senior contact center leaders to grow their professional brands & drive the best customer experiences. After spending over 20 years leading strong operational & support teams for several Fortune 500 clients, Andreas knows what truly drives highly engaged leaders, teams & customers, coupled with the highest standards in proce...
Outsourcing and Offshoring Consulting
|Skills||CRM, Operations Management, Management, Strategy, Leadership, Outsourcing, Call Centers, Change Management, Workforce Management, Organizational Development, Vendor Management, BPO, Performance Management, Operational Excellence, Program Management, Team Leadership, Customer Satisfaction, Training, New Business Development, Account Management, Process Improvement, Team Building, Coaching, Customer Experience, Business Process, Pre-sales, Employee Training, Training Delivery, Forecasting, International Project Management, Service Delivery, Contract Negotiation, Business, Start-ups, Contract Management, Creative Strategy, Revenue Forecasting, Income Statement, Business Management, Financial Services, Training & Development, Client Services, Client Relationship Building, Contract Negotiations, Business Assessments, Strategic Financial Planning, Profit & Loss Management, Forecast Modeling, Contract Development, Cost Reduction,|
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