A proven leader with over fifteen years of industry experience. Exceptional customer focus approaches to solve problems, mitigate customer impact and expedite resolution. A strong record of creative thinking coupled with technical training and certifications. Establishes and drives customer experience improvement initiatives to increase first touch resolution and increase customer satisfaction. ...
|Title||Director, Technical Service Delivery|
IT Services and IT Consulting
|Skills||Project Management, Customer Satisfaction, Troubleshooting, Technical Support, English, Leadership, IT Service Management, Application Support Management,|
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