Customer Service expert and application support manager with the ability to deep dive into the technical and functional structure of complex enterprise software. Key Skills: • Customer Experience and Customer Satisfaction advocate for our customers • Ensuring recruitment of a highly skilled team of Analysts who regularly receive excellent feedback from customers. • After taking over the man...
|Company||Hamilton Grant Software|
|Title||Customer Success and Services Manager|
IT Services and IT Consulting
|Skills||ITIL, Change Management, IT Service Management, Project Management, Project Delivery, PRINCE2, Management, Back Office, Business Analysis, Settlement, Disaster Recovery, Oracle, Banking, Stakeholder Management, Team Management, Risk Management, Business Process, Software Project Management, Requirements Analysis, Corporate Actions, Trading Systems, Fixed Income,|
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