BPA Quality (North America) - Contact Center Quality Solutions
BPA Quality provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, data & behavior analytics. With more than...load more
BPA Quality (North America) - Contact Center Quality Solutions's Basic Information
Industry
Outsourcing and Offshoring Consulting
Headquarters
Melville, Louisiana, United States
Website
Founded Year
1988
Headcount
51 - 200 ( View All )
Specialties
Call MonitoringMystery CallingCustomer Satisfaction SurveysTrainingConsultingBenchmarkingClimate Surveys within Call CentersCall CenterContact CentersRemote Call MonitoringSpeech AnalyticsCoachingCall Center ReportingQuality AssuranceCustomer ExperienceEmail, Chat, Social MonitoringPsychometricsManaged QA ServicesBusiness IntelligenceTrend AnalysisQuality MonitoringCustomer SatisfactionNPSCall Center AnalysisCustomer RetentionCustomer JourneyRoot Cause AnalysisScorecardsManager TrainingAgent TrainingCustomer EngagementCSAT SurveysOmni-channel serviceBrand LoyaltyEmployee EngagementAgent RententionAgent performanceKPIVoice of the CustomerCustomer Effort ScoreCall Center OptimizationCall Center Best Practicescall center outsourceCall AnalysisBPOSoft SkillsQuality Form DevelopmentVOCCXCall Calibrationcall center quality monitoringcontact center compliancecall center compliancecall center monitoringCustomer Behavior Analysisbusiness process analysisCall center coachingcontact center management
BPA Quality (North America) - Contact Center Quality Solutions's Competitors
Employee Insights
BPA Quality (North America) - Contact Center Quality Solutions's Top Employees
Frequently Asked Questions Regarding BPA Quality (North America) - Contact Center Quality Solutions
Where is BPA Quality (North America) - Contact Center Quality Solutions's headquarter located?
BPA Quality (North America) - Contact Center Quality Solutions's headquarter are located at United States.
How many employees does BPA Quality (North America) - Contact Center Quality Solutions have?
BPA Quality (North America) - Contact Center Quality Solutions has 51 - 200 employees.
What is BPA Quality (North America) - Contact Center Quality Solutions's official website?
BPA Quality (North America) - Contact Center Quality Solutions's official website is https://bpaquality.com
What industry does BPA Quality (North America) - Contact Center Quality Solutions belong to?
BPA Quality (North America) - Contact Center Quality Solutions is in the industry ofOutsourcing and Offshoring Consulting
What does BPA Quality (North America) - Contact Center Quality Solutions do?
BPA Quality provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, data & behavior analytics. With more than...
What specialty does BPA Quality (North America) - Contact Center Quality Solutions have?
Call MonitoringMystery CallingCustomer Satisfaction SurveysTrainingConsultingBenchmarkingClimate Surveys within Call CentersCall CenterContact CentersRemote Call MonitoringSpeech AnalyticsCoachingCall Center ReportingQuality AssuranceCustomer ExperienceEmail, Chat, Social MonitoringPsychometricsManaged QA ServicesBusiness IntelligenceTrend AnalysisQuality MonitoringCustomer SatisfactionNPSCall Center AnalysisCustomer RetentionCustomer JourneyRoot Cause AnalysisScorecardsManager TrainingAgent TrainingCustomer EngagementCSAT SurveysOmni-channel serviceBrand LoyaltyEmployee EngagementAgent RententionAgent performanceKPIVoice of the CustomerCustomer Effort ScoreCall Center OptimizationCall Center Best Practicescall center outsourceCall AnalysisBPOSoft SkillsQuality Form DevelopmentVOCCXCall Calibrationcall center quality monitoringcontact center compliancecall center compliancecall center monitoringCustomer Behavior Analysisbusiness process analysisCall center coachingcontact center management
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