Genesys Cloud CXContact Center as a ServiceCustomer Self-ServiceContact Center ModernizationWorkforce Engagement ManagementGenesys CloudWorkforce PlanningSelf ServiceEnterprise Call CenterContinuous Workforce OptimizationOutbound Call Center ServicesEnterprise Workload ManagementDigital Customer EngagementCall Center SoftwareConversational AIProactive Customer CommunicationsChatbotsCloud Contact CenterAutomated RoutingCustomer Experience SoftwareWeb MessagingSMS MessagingIVR Self-ServiceCustomer Engagement Software
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Genesys has 2,000+ contacts, the majority of which in AroundDeal database are in IT.