Gordon Nugent

CEO and Co-Founder at Happy Town Pets

I am a hands on retailer, with digital marketing & eCommerce skills across multi-site stores and regions. Roles within retail, sales, franchises, national operations, project management and digital / eCommerce / Multichannel has given me a wealth of experience, not only with face to face customer interactions but logistics and operations across 200 multi-site retail stores. I have managed field sales teams, call centers and National Account Managers with our annual targets of $850M+. Recently I managed a team of >100 staff focused on developing, implementing, marketing and running the eCommerce websites including working with digital agencies, conversion rate optimisation, customer service, merchandising and logistics for one of Australia’s largest retailers covering the Harvey Norman, Domayne and Joyce Mayne brands. I am a true retailer of both physical stores and online - end to end I am actively involved in the eCommerce community attending and/or speaking at events and conferences around the world. I have successfully launched over 10 ecommerce stores across 10 countries. Specialties: Retail store management Retail operations Multi-site store management Digital & Online Ecommerce Strategy Business process improvement Project management (including Digital projects) Team management and development eCommerce systems: Magento, SFMC, Bazaarvoice, SLI. Adobe suite. Trade Practices Act Logistics, distribution & fulfillment Training and Organisational change management Conversion optimization - A/B & multivariate testing Full P&L responsibilities SEO Content Strategy & Implementation Customer service teams and management Digital marketing & strategy Website Development Digital transformation Call centers (both ISR & CSR)

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Frequently Asked Questions Regarding Gordon Nugent

What company does Gordon Nugent work for?
Gordon Nugent works for Happy Town Pets
What is Gordon Nugent’s role in Happy Town Pets?

Gordon Nugent's role in Happy Town Pets is CEO and Co-Founder