Hany Farag

Director Customer Experience at Etisalat UAE

Almost 20 years of experience managing all aspects of customer service and contact centers within telecom operators & service providers. Launched and managed large contact centers with the latest digital technology and processes, to provide best in class customer service and experience in addition to generate high profit margin of sales activities. Expert at devising and deploying strategies with proven track record of achievements powered by leadership, teamwork, and keen focus on excellence in execution. Renown for overseeing expectations and manage uncertainty and drive operation and support functions to achieve targets. COPC Registered Coordinator, Business Process design, call center development, quality and compliance of multi-channel retail. Strong information technology professional, graduated from Ain Shams University, Egypt - Cairo.